Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

AvalonBay Communities is searching for a Front Desk Supervisor, a true leader in Customer Service who will spearhead our concierge desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

The Front Desk Supervisor is responsible for the overall management of the concierge desk at one of our top-of-the-line apartment communities. You will be tasked with overseeing all aspects of the front desk, from resident relations to partnering with our maintenance teams and leasing teams, as well as ensuring smooth flow of traffic through the lobby. The Front Desk Supervisor will also handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions. Your leadership skills will be utilized to create a better place to live and a top place to work.
• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Manage a team of concierge to ensure residents and prospects have an exceptional experience at all hours
• Oversee temporary help and vendor relations
• Provide coaching and counseling for team and individual development
• Handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions.
• Training new and existing concierge

The schedule will be Sunday - Wednesday from 7am to 3pm, and Thursday from 9am to 5pm, with the ability to work with and train staff during weekday, evening, overnight and weekend shifts.

You have….

• Qualified candidates will have 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

How AvalonBay Supports You

Additional Info