Supervisor Customer Service
Yonkers, New York
State: NY
City: Yonkers
Zip Code: 10701
Compensation: $51,000.00 - $75,000.00
Overview
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role
Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.
AvalonBay Communities is searching for a Customer Service Supervisor, a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living.
Additional responsibilities include but are not limited to:
Achieve and help team achieve weekly and monthly goals through effective selling, listening, and follow through.
Effectively coach, train, model, and monitor effective sales behavior.
Successfully take ownership of and solve resident problems and concerns with minimum of managerial oversight/assistance; ability to professionally address and resolve difficult customer service issues.
Ability to exercise professional judgment to resolve issues and problems with residents and co-workers diplomatically and without becoming adversarial or losing professionalism.
Listens to and quickly develops rapport with residents and prospective residents as demonstrated through past work experience and possesses a genuine desire to assist customers and residents.
Gathers up-to-date information of interest to residents about the local area and communicates the information to the team and residents/prospects.
Successfully solves resident problems and concerns with minimal managerial oversight/assistance as demonstrated by past work experience.
Communicates services available in surrounding area/neighborhood, as well as benefits of Avalon Advantage and the Time Well Spent concept, service guarantee, and customer service standards, to prospective and current residents as demonstrated by previous work experience.
Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience, accesses competition and makes appropriate recommendations regarding pricing, and maintains standards for merchandizing of the community (tour path, models, leasing center etc.).
You have...
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/
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