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Portfolio Maintenance Manager

CA, Walnut Creek

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Success Profile

We have found that the following traits and attributes help lead to a successful future in maintenance.

  • Problem Solver
  • Efficient
  • Team Player
  • Detail-Oriented
  • Productive
  • Responsible

Our Culture

  • Our Bold Purpose

    We're driven by a bold purpose: creating a better way to live

  • All Of Us

    All AvalonBay associates play a key role in bringing our purpose to life

  • Our Core Values

    A Commitment to Integrity
    A Spirit of Caring
    A Focus on Continuous Improvement

  • Our Approach

    Promotion from Within
    Growth Based on Achievement
    Cross Departmental Learning
    Professional Development
    High-Performance Culture
    Associate Recognition

Benefits

Our benefits packages are created with the flexibility to support associates who are at different stages in their lives and careers.

  • Medical

    We provide you with four plan options to choose from within the Aetna network.

  • Dental

    We offer dental coverage through MetLife. Associates have the option to select between the Premier and Basic Plus Plan.

  • Vision

    Our Vision Service Plan provides benefits for regular eye examinations, glasses or contact lenses, and laser vision care.

  • 401(k) Savings Plan

    Save a portion of your pay each pay period and invest your savings in your choice of the available investment funds. We match 50% of your contribution up to 8%.

  • Housing Discount

    Significant discount for all associates on our incredible apartment homes.

  • Career Development

    Opportunities to advance your skills and grow your career through promotion.

Responsibilities

Portfolio Maintenance Manager
Position Type: Full time
State: CA
City: Walnut Creek
Zip Code: 94597
Compensation: $93,600.00 - $156,000.00

Overview


Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Do you have a passion for leading teams, optimizing operations, and delivering top-tier maintenance standards across multiple communities? At AvalonBay Communities, we’re not just maintainingspaces—we’re cultivating exceptional living experiences. If you’re ready to take ownership of maintenance performance and team development across a diverse portfolio, the Portfolio Maintenance Manager role is your next step.

AvalonBay Communities is seeking a Portfolio Maintenance Manager to oversee and manage the maintenance operations and associate performance across a portfolio of three to six communities. As a key leader in the region, you’ll ensure communities operate efficiently, residents experience prompt and quality service, and on-site teams receive the guidance they need to thrive.

You Will:

Leadership, Partnership & Collaboration

  • Act as a regional leader, partnering with Community Managers, Office Leadership, CapEx teams, and various departments to implement and monitor processes that improve associate and resident satisfaction.
  • Collaborate on asset preservation and enhancement projects, provide input on CapEx planning, and contribute to operating budgets for development/acquisition opportunities.
  • Participate in national workgroups or initiatives, represent the maintenance function, and contribute to broader organizational success.

People Management

  • Lead and develop on-site Maintenance Managers and teams, providing coaching, direction, and performance feedback.
  • Ensure proper staffing levels across communities and forecast resource needs based on community goals and challenges.
  • Establish clear expectations and hold maintenance teams accountable for business strategy execution and company initiatives.

Financial Performance

  • Prepare, manage, and monitor operating budgets for assigned communities.
  • Control expenses, align financial performance with company goals, and identify cost-saving opportunities without compromising quality or resident satisfaction.

Operational Excellence

  • Oversee execution of preventative maintenance programs, vendor contracts, and service provider performance.
  • Conduct or supervise Life Safety Evaluations (LSEs), Mechanical Evaluations (MEs), and ensure maintenance programs are aligned with AVB standards.
  • Ensure disaster recovery protocols and emergency response tools are in place and followed across the portfolio.

Resident Satisfaction and Quality Assurance

  • Support community teams in resolving maintenance-related resident concerns quickly and effectively.
  • Conduct regular community inspections to ensure safety, cleanliness, and functionality standards are consistently met.
  • Address customer satisfaction data through service surveys and drive improvements based on results.

Compliance and Safety

  • Ensure all operations comply with federal, state, and local regulations including fair housing, OSHA, and building codes.
  • Maintain current certifications and licenses relevant to HVAC, electrical, plumbing, and other systems.
  • Promote a safety-first culture across maintenance teams and ensure compliance with all AvalonBay policies.

You Have:

Experience:

  • 3+ years of experience in multi-family, commercial, hotel/resort, or retail property maintenance management.
  • Multi-site oversight experience preferred (400+ units).
  • 2+ years of direct supervisory experience required.

Certifications:

  • Valid driver’s license and automobile insurance.
  • Certifications in HVAC, electrical, plumbing, boilers, or fire systems preferred.
  • State/local certifications as required.

Required Skills:

  • Strong knowledge of maintenance operations, including financial performance, staffing, and service standards.
  • Experience managing third-party vendor contracts and overseeing capital projects.
  • Proficiency with maintenance systems and Microsoft Office; familiarity with Corrigo, Ops Technology, and Foundation is a plus.
  • Excellent communication, team leadership, and coaching skills.
  • Strong organizational and problem-solving abilities.
  • Ability to analyze KPIs, financial data, and implement improvements.
  • Physical ability to inspect properties and perform tasks requiring walking, kneeling, and climbing as needed.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation.  Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Job ID JR105418
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