State: VA
City: Virginia Beach
Zip Code: 23452

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The role of the Third-Party Loss Mitigation and Recovery manager entails ensuring that the teams handling work for our third-party clients meet their operational and administrative goals on a daily basis within the set timeline.  This position requires exemplary leadership skills that foster a culture of effective teamwork and building and maintaining working relationships with both the internal and external business partners.  Additionally, the Third-Party Loss Mitigation and Recovery Manager should possess an understanding and commitment to AvalonBay’s values, goals and mission, which they should communicate effectively.  

This position will be hybrid out of the Va Beach, VA CCC Office.

Essential Functions:
1.  Communicate and ensure the daily implementation and achievement of all established performance standards and metrics for assigned team members and third-party clients.
2.  Coordinate, supervise and direct the daily operations and on time completion of all deliverables assigned to the team.
3.  Supervise assigned associates through recruiting, scheduling of work assignments, training and performance appraisals as well as making recommendations regarding personnel actions. 
4.  Provide daily coaching, development, feedback and remedial training for all team members and conduct quality reviews to ensure that all established performance metrics are achieved.
5.  Manage contractual obligations and make recommendations for process changes as necessary.
6.  Ensure that a career development plan is established and implemented for all team members.
7.  Recognize and reward Associate accomplishments and contributions.
8.  Maintain a work environment that facilitates high job satisfaction and retention for all team members.
9.  Introduce and champion new initiatives and processes that continually improve line group performance.
10.  Handle escalated problems and calls that are beyond the capability or capacity of subordinate team members.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills ability and training required.

Education:
High School diploma or equivalent (GED) required, college degree in business administration preferred.

Experience:
Minimum of two years supervisory experience in a contact call center or shared services center or fast paced office operations environment.

Skills:
1.  Shared services processing team experience and ability to deliver exceptional customer service as demonstrated by prior work experience.
2.  Ability to read, write and speak English as demonstrated by clear and concise written and verbal communications.
3.  Demonstrated ability to create and deliver group presentations on function-related subject matter and to write reports in a clear, concise form.
4.  Strong communication skills and attention to detail are essential.
5.  Time management and organizational skills as demonstrated by prior work experience.
6.  Ability to coach and train subordinates, either in person or via a remote work environment as demonstrated by prior work experience.
7.  Analytical skills as demonstrated by prior work experience.
8.  Teamwork skills as demonstrated by prior work experience.
9.  Ability to perform Microsoft Office applications such as word processing, presentations and spreadsheets at a level consistent with the essential functions of this job.

Minimum Internet speed of 25MBPS (Uploads and Downloads) requirements and must be hardwired.  Must have this network requirements to work remotely. Wifi is not acceptable or allowed.

How AvalonBay Supports You

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Job ID JR103833