Position Type: Full time
State: VA
City: Virginia Beach
Zip Code: 23452

Intermediate Customer Support Loss Mitigation

Position Type:

Weekly Scheduled Hours:

40

State:

Virginia

City:

Virgina Beach

Zip Code:

23452

Total Base Pay Range:

$38,600.00 - $57,900.00

Overview:

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role:

The Intermediate Customer Support Loss Mitigation Associate is responsible for ensuring all resident accounts receiving rental subsidies are accurately maintained throughout the resident life cycle. This role plays a critical part in maintaining compliance, accuracy, and strong partnerships with internal and external stakeholders.

Key responsibilities include meeting established performance standards and metrics, completing assigned tasks accurately and on time, and maintaining all required documentation in accordance with company policies and procedures. The Subsidy Accounts Specialist serves as a point of contact for account-related inquiries and works closely with Housing Authorities and on-site business partners to support balance accuracy, credit resolution, and vendor compliance.

The role also supports continuous improvement by identifying opportunities within the subsidy accounts process and providing feedback to leadership. Additional duties may be assigned as needed.

Key Responsibilities

• Maintain accurate subsidy account information throughout the resident life cycle

• Ensure timely and accurate completion of all assigned tasks and performance goals

• Maintain documentation in accordance with established policies and procedures

• Respond to account-related inquiries via phone, email, and other correspondence

• Coordinate with Housing Authorities and on-site business partners to resolve balance and credit inquiries

• Monitor and enter data into vendor databases to ensure compliance

• Identify process improvement opportunities and share feedback with leadership

• Perform additional duties and tasks as assigned

Qualifications

• Strong attention to detail

• Strong communication and organizational skills

• Experience with data entry and Microsoft Excel required

• Experience working with accounting systems

• Ability to multitask in a fast-paced environment

• High school diploma or GED required

How AvalonBay Supports You:

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info:

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation.  Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Job ID JR106960