Associate Housing Specialist
Virginia Beach, Virginia
State: VA
City: Virginia Beach
Zip Code: 23452
Overview
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role
The Associate Housing Specialist will be responsible for managing the leasing process for all current associates who take advantage of the associate housing benefit including but not limited to preparing all lease related paperwork in an accurate and timely manner, monitoring past due accounts and working with the associate to bring the account up-to-date in accordance with company policy, auditing data entered into information systems to ensure accuracy, explaining all lease documents, ensuring all documents are completed prior to move-in and/or renewal, maintaining customer service standards, responding to associate requests via inbound/outbound phone calls and/or emails and working with associates to minimize/resolve problems and complaints, applying all applicable AVB policies and procedures, and ensuring compliance with all federal, state and local laws, specifically Fair Housing regulations.
Generate new and renewal leases timely; ensure offers are accurate and include best pricing possible. Assist with allocation of workload across the team.
Services calls and emails with a high degree of decorum, professionalism, subject matter expertise, and empathy in accordance with service level guidelines. Effectively resolves conflict.
Comply with productivity, documentation, and quality assurance requirements. Accurately complete processes and tasks.
Actively participate in coaching, training, and personal development. Assist with projects as requested.
Perform all duties in accordance with AVB Core Values and complete timely follow up.
Adhere to the attendance guidelines outlined in the CSO Attendance and Punctuality Policy.
Assists with other duties and tasks as assigned by the manager.
Minimum Qualifications
Qualified candidates must have leasing experience.
At least two years of experience in a call center or shared services center OR fast paced operations environment preferred.
Possesses customer service knowledge and ability to deliver customer experience, internally and externally.
Reads and writes English as demonstrated by clear and concise written and verbal communications.
Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
Performs basic Microsoft Office applications such as word processing and spreadsheets.
Demonstrates attention to detail.
Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution.
Ability to multi-task; complete other administrative tasks while not on phone calls.
Some overtime may be required
Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed. These are the network requirements order to work remotely.
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
Job ID JR105422- You have 0 recently viewed jobs
