State: TX
City: San Antonio
Zip Code: 78251

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Sales Team Manager is responsible for leading and supporting the Centralized Sales Associates on the Community Support Team. They oversee all aspects of the centralized leasing process for communities participating in the Flexible Touring and Sales Program (FTSP), ensuring the effective deployment of sales strategies for both in-office and remote/hybrid teams. The Sales Team Manager motivates, coaches, and monitors the performance of sales associates to ensure that sales targets and service levels are consistently met.

This is a hybrid role, that will require the associate to work in office during the week, with required weekend hours being remote.

Knowledge, Skills and Abilities:

• Demonstrates effective team leadership with excellent communication and organizational skills, capable of motivating and guiding in person and remote/hybrid teams.

• Proficient in managing remote teams by inspiring associates, providing constructive coaching, and monitoring performance to ensure goals are met.

• Skilled in sales and customer service with a proven ability to assist team in meeting or surpassing leasing goals.

• Collaborates effectively with others to accomplish shared objectives, fostering a positive and cohesive team environment.

• Proficient in Microsoft Office applications such as presentations, and spreadsheets, as required by the role. Utilizes technology platforms for communication, leasing, and data management, ensuring operational efficiency.

• Demonstrates excellent time management skills, thriving in fast-paced environments with minimal supervision. Capable of managing priorities and deadlines to meet service levels and business objectives.

• Capable of delivering clear and concise written and verbal communications, including creating and delivering group presentations on function-related topics and producing reports in a coherent, succinct manner. Reads and writes English proficiently, as demonstrated by the ability to communicate effectively in professional settings.

• Demonstrates strong problem-solving abilities, taking ownership of issues and resolving them independently. Skilled in basic arithmetic for performing calculations such as estimating, proration, and calculating averages and percentages, as outlined in AvalonBay’s Business Math Policy.

• Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

• Exhibits exceptional attention to detail in managing tasks, projects, and data, ensuring accuracy and quality in all work performed.

• Willing and able to work a flexible schedule as required. Maintains accessibility and responsiveness during scheduled hours, representing a professional work environment, even in a remote setting.

• A desktop, provided by AvalonBay is required to be hard-wired to the home’s internet router, Wi-Fi connection is prohibited.  The internet speed is a minimum of 25 Mbps down and 25 Mbps up.  This is an essential job requirement.

Minimum Qualifications:

Education:

• Required: High School diploma or equivalent (GED).

• Preferred: Bachelor’s degree in business or a related field, or in lieu of a degree, a proven history of progressive responsibility and supervisory roles.

Experience:

• At least 3 years of property management and/or sales experience.

• Or 2 years of proven track record leading a team, or 1 year of experience performing sales and/or renewals tasks for AvalonBay.

• Management experience in a contact call center or shared services environment is preferred.

How AvalonBay Supports You

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Job ID JR103164