State: TX
City: San Antonio
Zip Code: 78251

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Recruiter/Sr. Recruiter and HR Generalist Overview –

We are seeking a Senior Recruiter & HR Generalist to serve as the sole HR presence for our San Antonio, TX call center operation. This is a recruiting-first role, with talent acquisition as the primary responsibility, complemented by core HR generalist duties that support day-to-day employee needs. This role will be responsible for recruiting for both the San Antonio and VA Beach call centers.

This role is ideal for a self-directed HR professional who is comfortable operating independently, partnering closely with operations leadership, and balancing high-volume recruiting with practical, hands-on HR support.

This is a hybrid work schedule, in office Monday - Thursday, and remote on Friday's.

Primary Responsibilities:

Talent Acquisition (Primary Focus – ~70%)

• Own full-cycle recruiting for call center roles, including high-volume hourly positions and select corporate roles
• Develop and execute local recruiting strategies aligned to call center hiring demands, seasonality, and attrition trends
• Proactively source candidates using job boards, AI, social media, community partnerships, referrals, and local pipelines
• Screen, interview, and assess candidates for cultural and operational fit
• Partner with call center leadership to define role requirements, recruiting strategy, interview plans, and hiring priorities
• Manage offer process, pre-employment requirements, and coordination with onboarding partners
• Track, measure and report on recruiting metrics (time to fill, funnel metrics, pipeline health, conversion rates, training graduation rate) and provide insights to leadership

HR Generalist Support (Secondary Focus – ~30%)

• Serve as the on-site HR point of contact for associates and leaders
• Provide guidance on basic employee relations matters, escalating when appropriate
• Support onboarding, orientation, and employee lifecycle processes
• Assist leaders with performance management conversations and documentation
• Ensure consistent application of HR policies and practices
• Coordinate with centralized HR teams (Benefits, Payroll, Employee Relations, Legal) as needed
• Maintain accurate employee records and ensure compliance with employment laws and company policies

Required Qualifications

• 3+ years of experience in call center or high-volume recruiting role
• Proven experience owning full life cycle recruiting in a fast-paced environment, including administrative recruiting tasks.
• Demonstrated sourcing experience including passive candidate outreach using Boolean searches and AI prompts.
• Experience developing and executing recruiting strategies, not just filling requisitions.
• 2-3 years prior HR generalist experience, particularly in employee relations, onboarding, and manager support.
• Ability to work independently as a standalone HR role.
• Strong judgment, discretion, and ability to navigate sensitive situations.
• Excellent written and verbal communication and stakeholder management skills.

Preferred Qualifications

• Experience using ATS and HRIS systems, specifically Workday
• Experience supporting hourly or call center populations from an HR perspective
• Experience using AI in recruiting
• Familiarity with Texas and Virginia employment practices
• Experience partnering with centralized or corporate HR teams while operating locally

How AvalonBay Supports You

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Job ID JR106482