Position Type: Full time
State: TX
City: San Antonio
Zip Code: 78251

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

• Generate new and renewal leases timely; ensure offers are accurate and include best pricing possible.  Assist with allocation of workload across the team.
• Respond to emails timely with a high degree of decorum, professionalism, subject matter expertise and empathy.  Effectively resolves conflict and prioritize urgent requests.
• Consistently achieve productivity, documentation, and quality assurance requirements. Accurately complete processes and tasks.
• Actively participate in coaching, training and personal development.  Assist with projects as requested.
• Perform all duties in accordance with AVB Core Values and complete timely follow up.
• Adhere to the attendance guidelines outlined in the CSO Attendance and Punctuality Policy.
• Assists with other duties and tasks as assigned by the Manager.

This position will be located in our San Antonio, TX office.

Job Requirements

• Qualified candidates must have leasing experience.
• At least two years of experience in a call center or shared services center OR fast paced operations environment preferred.
• Possesses customer service knowledge and ability to deliver customer experience, internally and externally.
• Reads and writes English as demonstrated by clear and concise written and verbal communications. 
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
• Performs basic Microsoft Office applications such as word processing and spreadsheets.
• Demonstrates attention to detail.
• Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution.
• Ability to multi-task; complete other administrative tasks while not on phone calls.
• Some overtime may be required 

Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wi-Fi is not allowed.

How AvalonBay Supports You

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

Job ID JR103070