Senior Manager, Operations
Arlington, Virginia
State: VA
City: Arlington
Zip Code: 22203
Overview
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role
AvalonBay is redefining how we deliver exceptional living experiences—and we’re looking for a Senior Manager, Operations to help shape what’s next.
In this high‑impact role, you’ll partner closely with Operations and Product leadership to design the next generation of our operating model. You’ll play a critical role in improving the customer and associate experience, driving operational efficiency, and enabling scalable growth across the organization.
What You’ll Do
Partner with Operations leaders to shape and execute strategic initiatives aligned to business priorities
Analyze customer, financial, and operational data to uncover insights and drive informed decision‑making
Design future‑state customer and associate journeys, processes, and organizational structures
Collaborate with senior leaders and frontline teams to translate strategy into action
Define success metrics and performance indicators to measure impact
Assess technology needs and support operational enablement initiatives
Develop executive‑ready materials including business cases, memos, and presentations
Lead, coach, and develop a high‑performing team
What You Bring
Bachelor’s degree required; MBA preferred
5+ years of experience in business analysis, project management, process improvement, or related roles
Proven experience leading cross‑functional initiatives in complex environments
Background in Lean, Six Sigma, or service operations process improvement
Strong analytical, organizational, and communication skills
Comfort operating in ambiguity and navigating change
Experience designing customer and/or associate journeys
Change management experience with demonstrated results
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
Job ID JR106308- You have 0 recently viewed jobs
