Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.

The Role

Are you ready to join an extraordinary team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished administrative professional with a passion for innovation and a vision for excellence, your next career move is here. 

The Maintenance Coordinator I is responsible for managing the administrative tasks for a large, complex community or group of communities (neighborhood). This associate supports the maintenance or office administrative functions, depending on the needs of the community or neighborhood, which includes supporting some or all of the following processes: service requests, preventive maintenance, on-site purchasing, move-ins, renewals, move-outs, project management, and general administration. The Maintenance Coordinator I will follow a Monday - Friday schedule from 8 am - 5 pm.

The right candidate must have excellent relationship building and customer service skills as well as exceptional organizational and multi-tasking skills. You know how to tackle a problem head-on while juggling a number of responsibilities and supporting a large team of associates. 

Essential Job Functions:

• Supports the service request process, which includes entering, tracking, and closing service requests, and follows up on outstanding issues and completes warm calls.
• Supports the preventive maintenance and project management processes, prepares resident communications, schedules appointments, tracks and closes preventive maintenance tasks, assists with contract preparation, and maintains files to comply with company policies.
• Supports the move-in, move-out, and renewal processes; schedules inspections, move-ins and move-outs; prepares resident communication packages and lease paperwork; prepares the itemized receipts and photos for security deposit submittals.
• Support the office with resident amenities and security to include parking, guest suites, community room reservations, electronic access, resident package delivery/acceptance, etc.
• Updates maintenance and environmental documentation, such as carpet replacement logs, hot water tank replacement logs, exterminating logs, lead paint notification, asbestos awareness, etc.
• Supports the office and maintenance purchasing processes, enters orders and invoices, researches aged orders and invoices, confirms the receipt of goods, and communicates accruals to the Accounting department.
• Maintains partnership with the Customer Care Center.
• Provides general administrative support, such as report preparation and meeting coordination.
• Monitors and adheres to applicable AVB policies and Procedures and ensures compliance as needed with federal, state, and local laws, specifically Fair Housing regulations.
• All other tasks as assigned by the manager.

You have:

• High School diploma or equivalent (GED) required 

• Bachelor’s degree preferred 

• 1 - 2 years of multi-family or related property management experience preferred 

• Equivalent experience in retail or hospitality industry accepted 

• Administrative and organizational experience  

• Technical computer experience in different office software 

• Ability to listen and quickly develop rapport with residents and associates and successfully solve problems 

• Experience completing repetitive administrative tasks with high attention to detail and limited mistakes 

• Ability to manages multiple on-going tasks and schedules and adhere to and enforce required deadlines 

• Strong communication, organizational skills and the ability to multi-task.

• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.

• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.

• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

• Frequently transports objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.

• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).

How AvalonBay Supports You

Additional Info