IT Support Technician
Arlington, Virginia
State: VA
City: Arlington
Zip Code: 22203
Overview
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role
Join Our Team as an IT Support Technician
Are you a problem-solver with a passion for technology and great customer service? AvalonBay is looking for an IT Support Technician to join our Network Operations team. In this role, you'll provide essential technical support to our associates, resolve hardware and software issues, and ensure that IT incidents are tracked and handled effectively. If you're ready to take your IT support skills to the next level in a collaborative, fast-paced environment, we’d love to hear from you.
Key Responsibilities:
Front-Line IT Support & Escalation
Respond to tech support requests via phone, email, instant messaging, or ticketing systems
Troubleshoot and resolve software/hardware/network issues or escalate to Tier II support
Deliver exceptional service while aligning with AvalonBay’s strategic goals and core values
Ticket Management
Own and track support incidents from start to resolution
Prioritize and respond within defined SLAs
Collaborate with and mentor Level 1 support staff
User Assistance
Use remote tools to assist users and provide on-site support as needed
Diagnose and troubleshoot across Windows platforms and networking environments
Documentation & Growth
Create and update technical documentation and support guides
Develop skills through ongoing learning to support evolving IT needs
Team Collaboration
Work closely with IT peers and cross-functional departments
Follow all AVB Tech Help policies and procedures
What You’ll Need:
Education:
High School Diploma or GED (required)
Bachelor’s in Information Services (preferred)
Equivalent IT certifications/training considered
Experience:
1–2 years in an IT support role
Advanced technical and networking skills
Technical Skills:
Proficient in Windows OS and Microsoft Office
Solid understanding of networking protocols and remote desktop tools
Skilled in troubleshooting hardware, software, and network issues
Soft Skills & Other Requirements:
Strong communication and documentation abilities
Excellent multitasking and time management skills
Certifications:
Required: CompTIA A+, CompTIA Network+
Preferred: ITIL Foundation, HDI Support Center Analyst
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
Job ID JR104492- You have 0 recently viewed jobs
