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Specialty Operations Specialist

Position Type: Full Time
Job Type: Non Exempt
State::VA City:Virginia Beach


AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.

Come be part of an award-winning company! AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Customer Care Team in Virginia Beach, VA.


TheSpecialty Operations Specialistis responsible for all day-to-day tasks related to customer account administration within an inbound call center environment. The primary responsibilities for the position are to ensure the compliance of regulatory requirements, policies andprocedures for alladministrative and operational goals of the Specialty Operations Department. Specialty functionsinclude the following: Resident Email, Corporate Accounts and Statements, eaves Early Refunds, Utilities, Subsidy,Redevelopment Renewal, Affordable Housing Rent Registration, Account Adjustments, and CASS Exceptions. Responsibilities will also include support for taking calls, documenting calls and completing follow-up in a timely manner.


Qualified candidates will have:

  • 1-3 years of customer service experience
  • call center experience (preferred)
  • strong communication and organizational skills
  • experience with data entry and excel required
  • experience with accounting systems
  • the ability to multitask
  • a high school diploma or equivalency (GED)

Candidates must also pass a drug and background screen. AvalonBay offers excellent benefits and a competitive salary.

AvalonBay conducts drug and background screening for all hires. Qualified applicants will be considered for employment consistent with the Los Angeles Fair Chance Ordinance and other applicable state and federal laws.

AvalonBay is an Equal Opportunity Employer.

Job ID 20069

Customer Service

At AvalonBay, we’re always looking for customer-focused, dedicated and hard-working professionals to join our Customer Service teams at our apartment communities or call center in Virginia Beach, VA. As part of the Customer Service team, you’ll be working with the best and brightest individuals in the industry, and will enjoy a compensation and benefits package that is as competitive as any in the business. A job with AvalonBay is an opportunity to advance your career in bold and exciting new ways. If you are an innovative and motivated individual seeking a fulfilling job in Customer Service, AvalonBay may be waiting for you!

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