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Customer Service Representative

Virginia Beach, Virginia

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Overview

As a Leasing and Sales professional, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live — and work.

  • Full-Time
  • Non-Exempt

Success Profile

We have found that the following traits and attributes help lead to a successful future as a Leasing professional.

  • Customer Service
  • Sales
  • Collaboration
  • Communication
  • Problem-Solving
  • Organizational

"Ours is an environment where people from all backgrounds feel they can thrive and do their best work."

Steve, Leasing Consultant
Group of employees in a meeting

Our Culture

  • Our Bold Purpose

    We're driven by a bold purpose: creating a better way to live

  • All Of Us

    All AvalonBay associates play a key role in bringing our purpose to life

  • Our Core Values

    A Commitment to Integrity
    A Spirit of Caring
    A Focus on Continuous Improvement

  • Our Approach

    Promotion from Within
    Growth Based on Achievement
    Cross Departmental Learning
    Professional Development
    High-Performance Culture
    Associate Recognition

Benefits

Our benefits packages are created with the flexibility to support associates who are at different stages in their lives and careers.

  • Medical

    We provide you with the choice of two providers, Aetna and Cigna.

  • Dental

    We offer dental coverage through MetLife. Associates have the option to select between the Premier and Basic Plus Plan.

  • Vision

    Our Vision Service Plan provides benefits for regular eye examinations, glasses or contact lenses, and laser vision care.

  • 401(k) Savings Plan

    Save a portion of your pay each pay period and invest your savings in your choice of the available investment funds. We match 50% of your contribution up to 6%.

  • Recognition & Rewards

    Significant discount for all on our incredible apartment homes and rewards programs such as Live2Lease, which awards our star community consultant with bonuses of up to $1,000.

  • Career Development

    Opportunities to advance your skills and grow your career through promotion.

Responsibilities

Customer Service Representative
Position Type: Full Time
Job Type: Non Exempt
State::VA City:Virginia Beach
Brand:Corporate

Overview

AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2019.

Come be part of an award-winning company! AvalonBay, an S&P 500 company, is in the business of developing, managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Customer Care Team in Virginia Beach, VA.

The Role

The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within an inbound call center environment. This includes, but is not limited to, detailed account research, rent collection, delinquency reconciliation, invoice processing, and security deposit processing. Associates are also responsible for resolving customer inquiries and issues. We are currently looking for associates to work four weekdays from 11:15am to 8:30pm and Saturdays from 12:00pm to 5:00pm. Pay commensurate with experience.

You Have...

  • 1-3 years of customer service experience
  • call center experience (preferred)
  • strong communication and organizational skills
  • experience with data entry and excel required
  • experience with accounting systems (preferred)
  • the ability to multitask
  • a high school diploma or equivalency (GED)

Additional Info

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

AvalonBay is an Equal Opportunity Employer.

Job ID 24727

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Career Path

At AvalonBay, you can learn, grow, challenge yourself, and try new things. Our sales & leasing professionals typically advance as follows:

  • Leasing Consultant

  • Sales and Service Supervisor

  • Community Manager

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