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At AvalonBay, we believe a fully vaccinated workforce provides the best protection against COVID-19 for our associates, their families, our residents and customers, and the greater communities in which we operate. Therefore, we require that all current and new associates, regardless of position or work location, be fully vaccinated against COVID-19. AvalonBay is an equal opportunity employer and will consider requests for exemption from this policy as a reasonable accommodation consistent with federal, state, and local law.

Corporate Housing Specialist

Virginia Beach, Virginia

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Corporate Housing Specialist
Position Type: Full Time
State: Virginia City: Virginia Beach
Zip Code: 23452
Brand: Corporate

Overview


AvalonBay Communities, Inc. is one of the nation's leading Real Estate Investment Trusts (REIT's), in the business of developing, redeveloping, acquiring and managing quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Southeast, Pacific Northwest and Northern and Southern California regions of the country. We currently own and operate approximately 82,000 apartment homes in the US and employ approximately 3,000 associates.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

Position may become fully remote if it qualifies for the Customer Care Center’s business continuity policy.

Must meet minimum internet speed requirments of 25mbps upload and download hardwired. Wifi is not allowed. These are the network requirements order to work remotely.


The Role


The Corporate Housing Specialist within the Customer Experience team’s primary responsibilities are to ensure the compliance of regulatory requirements, policies, and procedures for all administrative and operational goals of the Customer Experience department.  Responsibilities including but not limited to the corporate application process by reviewing accounts for low risk to build strong financial relationships with our corporate partners, balance reviews, credit inquiries and working with the various corporations to assist with delinquency. The associate will also be responsible for handling and making inbound/outbound phone calls, documenting accounts, and completing follow-up in a timely manner. 

Position may become fully remote if it qualifies for the Customer Care Center’s business continuity policy.


You Have...


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required. 

  • High school diploma or equivalency (GED). 
  • Excellent record of attendance and timeliness to work. 
  • Two years’ experience in a contact call center or shared services center or fast paced office operations environment.
  • Excellent written and verbal communication skills. 
  • Ability to analyze accounts including, but not limited to, charges from damages, accelerated rent, etc. 
  • Superior time management and organization skills, including but not limited to demonstrated exceptional attention to detail. 
  • Strong working knowledge of Microsoft Office Suite to include Word and Excel applications. 
  • Ability to learn, comprehend and understand the navigation of multiple computer systems simultaneously. 
  • Willing to work on a flexible schedule (some overtime may be required). 

Additional Info


AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must  recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.  With this we know we can do great things.


AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.


AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.


AvalonBay requires all associates to be fully vaccinated against COVID-19 as a condition of employment unless a request for exemption as a reasonable accommodation has been approved. 

Job ID 28502
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