Job Type: Non Exempt
State::CA City:San Francisco
AvalonBay is proud to be named on of Glassdoor’s Best Places to Work in 2019.
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone’s life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating and unforgettable experiences as a great place to live – and work.
As Concierge you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, and maintain a luxury curb appeal
- the ability to tackle new problems and see them through until the end. You understand the importance of following through, showing residents care and attention.
- strong communication skills. Whether it be in-person or over the phone, you’re able to provide information, direction, and instruction – along with quality conversations! Your writing and speaking abilities are well developed and you’re able to connect well with others.
- time management. You’re able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity.
- patience. If things get difficult, you’re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
- organization. Whether it’s phone messages, resident packages, or maintenance requests - you’re able to keep everything in line and moving efficiently, escalating to proper next steps.
High School diploma or equivalency (GED) required. Related experience in a hotel, retail or restaurant is preferred. There are both full-time and part-time concierge opportunities available at AvalonBay covering a variety of shifts - which could include morning, evening, weekend or overnight. This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
- opportunities for growth based on achievement and promotion from within
- associate recognition and merit increases
- a comprehensive benefits package which includes health, dental and vision insurance.
- tuition reimbursement
- a 401(k) retirement plan
- a culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, A Focus on Continuous Improvement.
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
At AvalonBay, we’re always looking for customer-focused, dedicated and hard-working professionals to join our Customer Service teams at our apartment communities or call center in Virginia Beach, VA. As part of the Customer Service team, you’ll be working with the best and brightest individuals in the industry, and will enjoy a compensation and benefits package that is as competitive as any in the business. A job with AvalonBay is an opportunity to advance your career in bold and exciting new ways. If you are an innovative and motivated individual seeking a fulfilling job in Customer Service, AvalonBay may be waiting for you!
- Customer Service Manager San Francisco, California