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Concierge (Full-Time)

New York, New York

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Overview

As a Leasing and Sales professional, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live — and work.

  • Full-Time
  • Non-Exempt

Success Profile

We have found that the following traits and attributes help lead to a successful future as a Leasing professional.

  • Customer Service
  • Sales
  • Collaboration
  • Communication
  • Problem-Solving
  • Organizational

"Ours is an environment where people from all backgrounds feel they can thrive and do their best work."

Steve, Leasing Consultant
Group of employees in a meeting

Our Culture

  • Our Bold Purpose

    We're driven by a bold purpose: creating a better way to live

  • All Of Us

    All AvalonBay associates play a key role in bringing our purpose to life

  • Our Core Values

    A Commitment to Integrity
    A Spirit of Caring
    A Focus on Continuous Improvement

  • Our Approach

    Promotion from Within
    Growth Based on Achievement
    Cross Departmental Learning
    Professional Development
    High-Performance Culture
    Associate Recognition

Benefits

Our benefits packages are created with the flexibility to support associates who are at different stages in their lives and careers.

  • Medical

    We provide you with the choice of two providers, Aetna and Cigna.

  • Dental

    We offer dental coverage through MetLife. Associates have the option to select between the Premier and Basic Plus Plan.

  • Vision

    Our Vision Service Plan provides benefits for regular eye examinations, glasses or contact lenses, and laser vision care.

  • 401(k) Savings Plan

    Save a portion of your pay each pay period and invest your savings in your choice of the available investment funds. We match 50% of your contribution up to 6%.

  • Recognition & Rewards

    Significant discount for all on our incredible apartment homes and rewards programs such as Live2Lease, which awards our star community consultant with bonuses of up to $1,000.

  • Career Development

    Opportunities to advance your skills and grow your career through promotion.

Responsibilities

Concierge (Full-Time)
Position Type: Full Time
Job Type: Non Exempt
State::NY City:New York
Brand:Avalon

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone’s life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating and unforgettable experiences as a great place to live – and work.

The Role

As Concierge you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, and maintain a luxury curb appeal

You Have...

  • the ability to tackle new problems and see them through until the end. You understand the importance of following through, showing residents care and attention.
  • strong communication skills. Whether it be in-person or over the phone, you’re able to provide information, direction, and instruction – along with quality conversations! Your writing and speaking abilities are well developed and you’re able to connect well with others.
  • time management. You’re able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity.
  • patience. If things get difficult, you’re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
  • organization. Whether it’s phone messages, resident packages, or maintenance requests - you’re able to keep everything in line and moving efficiently, escalating to proper next steps.

High School diploma or equivalency (GED) required. Related experience in a hotel, retail or restaurant is preferred. There are both full-time and part-time concierge opportunities available at AvalonBay covering a variety of shifts - which could include morning, evening, weekend or overnight. This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

This position is scheduled for Tuesday-Saturday 3pm-11pm. If you’re looking for something else to better fit your schedule, check out jobs.avalonbay.com for details on other open Concierge positions!

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer…

  • opportunities for growth based on achievement and promotion from within
  • associate recognition and merit increases
  • a comprehensive benefits package which includes health, dental and vision insurance.
  • tuition reimbursement
  • a 401(k) retirement plan
  • a culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

Job ID 25588

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Career Path

At AvalonBay, you can learn, grow, challenge yourself, and try new things. Our sales & leasing professionals typically advance as follows:

  • Leasing Consultant

  • Sales and Service Supervisor

  • Community Manager

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