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At AvalonBay, we believe a fully vaccinated workforce provides the best protection against COVID-19 for our associates, their families, our residents and customers, and the greater communities in which we operate. Therefore, we require that all current and new associates, regardless of position or work location, be fully vaccinated against COVID-19. AvalonBay is an equal opportunity employer and will consider requests for exemption from this policy as a reasonable accommodation consistent with federal, state, and local law.

Customer Service Supervisor

Brea, California

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Customer Service Supervisor
Position Type: Full Time
State: California City: Brea
Zip Code: 92821
Brand: Avalon

Overview


Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day you can make a difference in someone's life. We take that purpose seriously and expect you will as well. From helping someone choose one of our communities as their home to providing great service throughout a resident's stay to supporting your fellow associates, your positive, professional and consistent personal interactions make AvalonBay a great place to work. Our purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement - set us apart.

So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our property operations team as Customer Service Supervisor.


The Role


The Customer Service Supervisor's responsibilities include:

  • implement programs and services to residents and prospective residents of an assigned community to contribute to AVB’s annual business goals.
  • communicate with residents to ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events.
  • respond to inquiries and requests from prospective residents.
  • respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved.
  • coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner.
  • assist in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.
  • implement or direct the implementation of all applicable AVB policies and procedures.
    ensure compliance with all federal, state and local laws and regulations, specifically those related to fair housing.

You Have...


Qualified candidates will have 1+ years of multi-family or related property management industry experience or relevant experience in retail or hospitality. High school diploma or equivalency (GED) required. Bachelor's degree preferred.


How AvalonBay Supports You


We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer:

  • Compensation: depends on experience, competative base hourly wage plus a target bonus and benefits
  • Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits for information.
  • Opportunities to advance your skills and grow your career 
  • Associate recognition
  • A significant rent discount on our incredible apartment homes
  • A culture built on purpose and our core values — A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

Additional Info


AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must  recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.  With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

AvalonBay requires all associates to be fully vaccinated against COVID-19 as a condition of employment unless a request for exemption as a reasonable accommodation has been approved. 

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Job ID 28544
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